Regaldive Privacy Centre

While the policy statement below covers the finer details, we can sum it up as follows. We respect and protect your privacy and follow stringent procedures for using and storing your personal data. We never sell or share your personal information, or let other organisations use it for marketing purposes. We don’t abuse the trust you place in us when you send us an enquiry.

overview

This policy statement explains how we collect information from you and how we use it when you contact us about our services. This statement forms part of our website Terms and Conditions.

Regadive is part of The Natural Travel Collection Ltd. You can contact us here.

The Natural Travel Collection Ltd

Long Barn South,

Sutton Manor Farm

Bishop’s Sutton

Alresford

Hampshire

SO24 0AA

United Kingdom

Company Registration Number 7860375

We are members of the ICO Data Protection Register (ZA271212). You can find out further information by visiting the ICO website.

HOW WE COLLECT INFORMATION

We collect personal information about you when you make an enquiry for our products and services. We also collect information when you provide holiday feedback, participate in competitions and attend events.

We also collect details about the pages you visit on our website. Please see our cookies policy below for more information.

how we use your personal data

Communications and Marketing

We request personal information such as your name and email address when you subscribe to our newsletters or send us a message from our Enquiry Form. We need to collect this information for personalisation and it is used to help us provide you with the service that you have requested. 

The information we collect, if you agree, will be used for marketing purposes about our holidays and services that we think may be of interest to you. Depending on your selected preferences we will send details of our latest holidays, special offers, events and inspirational travel news by email and/or travel brochures by post. You have the opportunity to opt out of all marketing material and communications received.

We collect aggregate information about our web visitors such as quantity of visits to each webpage and browser type. This data may be used to customise Regaldive web content to deliver a better experience for our users and will in no way personally identify you.

Agreeing to our privacy policy allows us to use your information to offer you all of our products and services at The Natural Travel Collection.

Processing

We collect information about you in order to process your holiday enquiry and fulfil your booking request. This will require us to pass relevant information on to the suppliers of your travel arrangements such as airlines, hotels and transport companies.

Third Parties

Be assured that we will not share or sell your personal information to third parties without your consent. However, we reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Regaldive’s rights or property, other users, or anyone else who could be harmed by such activities.

SECURITY

Protecting the security of all personally-identifiable information associated with our clients is of the utmost concern to us. We exercise great care in providing secure transmission of your information. Once we receive your details, we will take all reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect our users’ personal information and privacy, we cannot guarantee the security of any information you disclose to us online.

LINKS TO OTHER SITES

You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. There are links to other sites from out website pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from ours. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.

cookies

What are cookies?

A cookie is a small piece of data sent from websites you visit and is stored in your web browser. Some cookies are essential for websites to work and others assist in analysing visits to ensure users receive the best experience. No information that identifies you personally is collected.

What cookies do we use?

We use different types of cookies, some of which are essential for our website to work. We use both ‘first-party cookies’ and ‘third-party cookies’.

First-party cookies are set by us and we use them and the data that they gather for our own purposes which allow us to analyse the use of our website.

Third-party cookies are set by other websites that are connected to our website, for example a social network whose share buttons we display (such as Facebook and Twitter). We also use cookies provided by Google Analytics to collect information about how users move around the website and record preferences, which allow us to make improvements to the user experience. For further details, see Google’s privacy policy.

These third parties can recognise your computer or device when you visit both on our website and elsewhere on the internet.

These cookies are anonymous and do not gather information that can personally identify you.

Types of cookies

Strictly necessary cookies

These cookies are essential to allow our website to work and enable features such as our online forms. Without the use of these cookies, many features of our website would not operate. These cookies do not retain any information which could identify users.

Performance cookies

These cookies collect anonymous information about how users move around the website and record preferences which allow us to make improvements to the user experience. These cookies include those provided by Google Analytics – you can find out more here.

Functionality cookies

These are cookies which enhance the browsing experience and remember preferences which users have previously made.

Targeting and Advertising cookies

These cookies are used to collect information about users' behaviour to be able to display relevant products and adverts. They do not collect personal information and are similar to performance cookies.

How can I manage cookies?

You can manage cookies through your browser settings at anytime and decline cookies if you prefer.

Internet Explorer: Select Tools in the top navigation bar in your browser, and go to Options then Privacy to adjust the cookie settings.

Google Chrome: Select Tools in the top navigation bar in your browser, and select Options then the Under the Hood tab, Privacy then Content settings.

Mozilla Firefox: Select Tools in the top navigation bar in your browser, and go to Options, then select Privacy and click on Cookies.

Safari: Select the cog icon in the top navigation bar in your browser and select Preferences, then Security to access cookie options.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

ACCESS TO YOUR OWN DATA & OPTING OUT

You have the right to be provided with a copy of your own personal data, to contest and correct inaccuracies, request personal data to be deleted, or opt-out of receiving marketing communications. Contact us. Any data queries will be actioned promptly upon receipt.

your acceptance of these terms

By using this site, you signify your acceptance to this Regaldive Privacy Policy. If you do not agree to this policy, please do not use this site. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.

If you need help or have any questions about this policy and your rights with regards to the processing of your personal information please contact us.

21 October 2022

Click here to view and print a PDF of these booking conditions

PLEASE READ CAREFULLY:

Regaldive is a trading name of Regal Diving and Tours Limited. Regaldive ('the Company', "we", "us" and "our") accepts bookings subject to the following conditions. Except where expressly stated, these conditions only apply to tour arrangements booked by the client with the Company and which the Company agrees to make, provide or perform (as applicable) as part of their contract with the client. All references in these conditions to "tour", “holiday” "booking", "contract" or "arrangements" mean such tour arrangements unless otherwise stated.

YOUR TOUR CONTRACT

The contract is between the Company and the client ("the client" and "you" in these conditions), being any person travelling or intending to travel on a tour operated by the Company including any person who is added or substituted after booking. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales, Scotland and Northern Ireland only. No employee of the Company other than a director has authority to vary or omit any of these terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.

1: BOOKING & PAYMENT OF DEPOSIT

a) A signed booking form and a deposit of £150 per person for a Red Sea holiday (land based), £200 per person for Red Sea liveaboards and Fastrack courses, £250 per person for a Worldwide holiday (£400 per person when using Singapore Airlines), £500 per person for Worldwide liveaboards except all Galapagos liveaboards where a deposit of £850 per person is required. At times, higher deposits are required to confirm the services booked. The level of these deposits will be advised at the time of booking.  If a booking is made 70 days or less prior to your departure date, the full payment of the cost of the holiday is required with your signed booking form. The booking is binding on the Company only when it has issued confirmation in writing. Any person submitting a booking, or on whose behalf a booking is made, is responsible for ensuring that the payment of any sums due in respect of the booking is duly made to the Company.

b) The Company reserves the right to decline any bookings.

c) The Company is not under any obligation to dispatch any tickets, vouchers or documents until full payment of the booking has been received by the Company or its authorised travel agent.

All monies paid to any authorised travel agent of the Company for your holiday with the Company will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent’s obligation to pay such monies to the Company in accordance with the Company’s trading terms unless the Company fails. In the unlikely event of the Company’s financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to the Company.

Dive centres are not bonded and are not classed as an agent for the Company. The Company cannot be held responsible for any monies made payable to such dive centres. Instead, all cash payments and cheques should be sent directly to the Company.

2: PAYMENT OF FULL BALANCE

The total cost of any booking shall be paid so as to be received by the Company not later than 70 days prior to the scheduled departure date of the holiday. In the event that the payment is not received by the Company by that date, the Company may choose to treat the booking as cancelled by the client in which event the cancellation fees listed in 3 shall apply. In the case of non-payment of the balance by the due date, the Company reserves the right to cancel your booking and cancellation charges will apply. Any monies paid by you to an authorised travel agent for tours operated by the Company are held by the agent on the Company's behalf. You can pay the deposit and full amount by cheque, credit or debit card. We accept Visa, Mastercard, Maestro / Solo. A credit card fee is not payable for the deposit payment and insurance. However, a 1.75% fee is payable (£1.75 per £100) if your final balance (or the full amount) is paid to Regaldive by credit card and 2.25% fee is payable (£2.25 per £100) if your final balance (or the full amount) is paid to Regaldive by Amex card. We reserve the right to increase this charge if the card issuer's charges to us increase. We will advise you if this happens before taking any payment by credit card. This fee does not apply if payment is made by Maestro / Solo debit cards.

3: CANCELLATION BY A CUSTOMER

When a client wishes to cancel a booking, and notification of the cancellation, which must be made in writing to the Company, is received within the period stated below, the following percentages of the entire cost of the holiday will be charged, together with the full insurance premium. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your tour. More than 70 days = loss of deposit, 70 – 42 days = 60%, 41 - 29 days = 75%, 28 - 0 days = 100%. Amendment charges and insurance premiums are not refundable in the event of cancellation.

It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of the insurance policy. All claims must be made direct to the insurance company. In the event of the cancellation of a booking where the client is liable to pay to the Company cancellation charges in excess of the amount already paid to the Company at the time of cancellation, the client cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the cancelled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining clients.

4: MODIFICATION BY THE CUSTOMER

Should you wish to make a change to an existing booking we will arrange this, subject to availability, but will impose an administration charge of £75 per person for each item changed. Dates of travel and / or resort cannot be modified. Short notice alterations are not always possible and should you find it necessary to cancel your holiday the cancellation charges listed in 3 above will apply. Any amendment charges imposed by suppliers will be charged to the customer.

5: MODIFICATION BY THE COMPANY

a) While the Company will do its best to operate all tours as advertised, it reserves the right to change and correct errors in any of the facilities, services, prices or itineraries described on our the website at any time before or after your booking is confirmed. Most changes are minor. Departure ports for liveaboards may change after confirmation and this may require a longer transfer on arrival / departure. This is classed as a minor change.

Occasionally, we have to make a significant change. If a significant change has to be made, the Company will inform the client as soon as reasonably possible, if there is time before departure. In the case of any material modification or of cancellation, the Company will, if possible, offer alternative arrangements or, if these are not acceptable, a full refund of monies will be paid. When offering alternative arrangements the Company will, if accommodation is affected, endeavour to provide an alternative in the same area. If the Company is only able to offer a lower classification of hotel it will refund the difference in the price.

b) A significant change, as mentioned in 5a above, is one which has a significant effect on the customer’s holiday, such as change of accommodation to a different resort or to any inferior classification in the same resort, a change of departure or return timings of more than 20 hours or a change of departure airport which will cause substantial inconvenience to the customer, e.g. a change between one of the four London airports would not be considered material.

c) Force Majeure: Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss or expense of any nature as a result of "force majeure". In these conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside our control.

d) Should the Company materially modify, you then have the following alternatives: (1) Accept the change, with a credit towards the cost of an existing or future holiday with us – see the scale below (2) Select another holiday with us, with a credit - see the scale below (3) Cancel the holiday, receive the full refund plus a cash compensation - see the scale below. Scale: Notification 64 days and over, (compensation or credit) nil; between 63 to 28 days, £10; between 27 and 14 days, £20; 13 days and 1 day or notice in resort, £30.

6) CANCELLATION BY THE COMPANY

a) The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 28 days before the start of the holiday except for force majeure (see clause 5c), or the client's failure to make all payments (including the final balance and any surcharge) when due. Please note, some tours require a minimum number of participants to enable us to operate them (liveaboards for example). If any tour does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason not less than 28 days before the start of your tour. If we have to cancel, we will tell you as soon as possible. If there is time to do so before departure and the cancellation does not result from your failure to pay, we will offer you the choice of purchasing another available tour from the Company (paying or receiving a refund in respect of any difference in price) or receiving a full refund of all monies paid to us. We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us.

b) Similarly, you are advised only to book fully flexible transport and other arrangements which can be cancelled or changed without charge, we cannot pay any cancellation, amendment of other charges you may incur in relation to any transport or other arrangements which you have to change or cancel as a result of the cancellation of your tour. In addition, we will as a minimum, where compensation is due, pay you the compensation set out in clause 5d above depending on the circumstances and when the cancellation is notified to you or your travel agent subject to the following exceptions.

c) Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (such circumstances are likely to include those listed in clause 5c "Force Majeure") or (2) we have to cancel because the minimum number of participants necessary for us to operate your holiday has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

7) THE COMPANY’S LIABILITY TO THE CUSTOMER

Bookings are accepted on the understanding that clients appreciate and accept the possible risks inherent in diving and that they undertake the holidays featured in our programme at their own volition. Each person wishing to participate in such activities may be asked by the supplier to sign additional forms and in all cases must adhere to the restrictions imposed by the supplier.

1) We promise to make sure that the tour arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these conditions and the other information which forms part of your contract with us, we will accept responsibility if, for example, you suffer death or personal injury or your contracted tour arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted tour arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the client(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or 'force majeure' as defined in clause 5c above.

3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Any optional excursions or activities booked during your holiday do not form part of our contract as these are all arranged for you directly by the suppliers concerned – please see clause 13 Excursions below.

4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. Please bear in mind that standards of, for example, safety, hygiene, and quality may vary throughout the destinations, services and transport your tour involves and may be lower than or different to those applicable in the UK. This is particularly important where liveaboard dive boats are concerned, when the clear limitations of being on such a small vessel must be accepted. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the tour in question.

5) As set out in these conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. We do not, however, limit or exclude our liability for death or personal injury caused by the negligence of ourselves or our employees (providing they were at the time acting within the course of their employment). Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £500 per person affected unless a different limitation applies to your claim under clause 7(6) below. You must ensure you have appropriate travel insurance to protect your personal belongings. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 7(6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour.

6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question were that claim made against it (for example, the Warsaw Convention 1929 as amended or unamended and the Montreal Convention 1999 for international travel by air and/or for airlines with an operating license granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention 1974 for international travel by sea and COTIF, the Convention on International Travel by Rail). Please note: where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.

7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any expenses or losses incurred by or relating to any business including self employed loss of earnings.

8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 6. If you have a Complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

8: CHARGES

We reserve the right to make changes to and correct errors in advertised prices at any time before your tour is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the price of your chosen tour has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your tour.

No price surcharges will be made within 31 days of departure and no refunds will be made during this period either. If variations occur before that time, we will absorb or retain a total amount up to the equivalent of the first 2% (excluding insurance premiums and any amendment charges) of your invoiced tour cost. For variations greater than 2%, we will still absorb the first 2% in the case of increases, but will not retain it from refunds. If we impose a surcharge which means paying more than 10% of your tour price, you will be entitled to cancel your tour with a full refund of all monies paid to us except for any premium paid for insurance and amendment charges or alternatively to purchase another tour from us as referred to in clause 5 "Modification by the Company".

Any variation in cost will be calculated on the divergence from the exchange rates on which quoted prices are based. Any variation in cost will be calculated on the divergence from these exchange rates. Variation in taxes or port fees, where they are included in the package price, will be calculated and amended at cost. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase an alternative tour. If you do not do so, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the tour. Please note that tour arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your tour due to contractual and other protection in place.

9: CANCELLATION IN VIEW OF BEHAVIOUR

Clients agree to accept the authority and decisions of the Company's employees, tour leaders, representatives, and agents whilst on tour with the Company. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, an airline pilot, hotel manager, dive guide / dive instructor or dive centre manager), the health, level of fitness or conduct of a client at any time before or during a tour is endangering or appears likely to endanger the health or wellbeing of the client or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without refund or recompense. Where a client is excluded, the Company will have no further responsibility towards them (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion.

In the case of ill health, the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act (including, for example, causing any damage) the client may be excluded from the tour and the Company shall cease to have responsibility to/for them as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party's full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

If you have any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed tour and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person develops after your booking has been confirmed.

10: TRANSFER OF BOOKINGS

If the customer is prevented unavoidably from taking his holiday by circumstances such as those which would entitle him to make a valid claim under a conventional insurance policy, then, on giving the Company notice no less than 30 days before departure, he/she will be entitled to transfer his / her booking to another person deemed acceptable to the Company. In such a case the customer and the transferees shall be jointly and severally liable for all monies due to the Company, including all charges and reasonable fees consequent upon such transfer, such as cancellation costs imposed by suppliers and charges imposed by airlines for name changes.

11: INFORMATION CONTAINED IN MARKETING MATERIAL & WEBSITE

a) The Company's website contains statements representing its honest belief that the facts as shown are correct. Every reasonable effort has been made to describe fully, and as honestly as possible, the holidays offered and every reasonable attempt will be made to supply what has been described.

b) The Company reserves the right to make changes to the information, prices and itineraries set out on the website prior to confirming a customer's booking and, provided such changes have been notified to the customer prior to his submitting a booking form or accepted by the customer after submission of the booking form prior to the Company's confirmation, then such changes shall be binding on the parties.

12: AIRLINES

The airlines and types of aircraft which are likely to be used on holidays booked by the company are Thomson Airways, Monarch Airlines, Thomas Cook Airlines, Emirates, Singapore Airlines as well as others, using Airbus A320, A300, A330, A380 Boeing 737, 757 and 767 aircraft. The arrangements are not always definite at the time of booking and we cannot give you any firm information about the airline or the type of aircraft on which you will travel. Meals are also not always included in the cost of a holiday and the company can not be held responsible if a meal is not provided on any flight.

Flight times quoted are estimates only. Subject to clause 5 "Modification by the Company", we cannot accept any liability for any change, cancellation or delay in your transportation from or to the UK or during your tour whether any change, cancellation or delay is caused by adverse weather conditions, rescheduling by a transport supplier, airline or airport authority, action by air traffic controllers, mechanical breakdown, industrial action or any other event or circumstance outside our control. Where long flight delays result in lost tour time, no refunds are given by hotels or suppliers. Similarly, except where the Denied Boarding Regulations apply, airlines do not offer compensation for flight delays. It is in recognition of the above that the Company's travel insurance policy offers some monetary compensation for flight delays (usually for a delay of over 12 hours) to cover lost tour time or delayed return (not applicable to flights within a tour itinerary). However, at their discretion your carrier will endeavour to reduce the inconvenience of any delay by providing meals and accommodation, as appropriate for the time of day or night (dependent on local availability), if you are delayed for more than 12 hours. If you incur payments for such services in the event of a delay, the Company will not accept responsibility for payment unless we have given our prior consent.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules, you should complain to the CAA at www.caa.co.uk

13: EXCURSIONS

We and our representatives may provide you with information (before departure and/or when you are on holiday) about optional activities and excursions which do not form part of your pre-booked holiday arrangements and which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not run, supervised, controlled or endorsed in any way by us. We have no knowledge as to whether such activities or excursions and their operators comply with local legal requirements or have any insurance. Some activities / excursions involve the risk of personal injury. They are provided by local operators or other providers who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators / providers and / or assist you in booking such activities or excursions in any way. Where a tour leader collects payment for or otherwise assists in booking any such activity or excursion for you, we and the tour leader act solely as booking agent for the local operator / provider of the activity or excursion with whom you will have a contract. The local operator / provider’s terms and conditions will apply. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 7(1) of our booking conditions will not apply to them. We do not, however, exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

We do not guarantee that any optional activity or excursion mentioned on our website or elsewhere will be available to book during your holiday and / or will operate as advertised as these services do not form part of our contract and are not under our control. They may not be available for various reasons. Any prices given in advance are indicative only. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.

14: CUSTOMER COMPLAINTS

Should the client have a complaint about any of their tour arrangements, the client must tell both the relevant supplier and the Company's representative at the time. It is only if the Company and the relevant supplier know about problems that there will be the opportunity to put things right. Failure to complain on the spot may result in the client's ability to claim compensation, if applicable, from the Company being extinguished or at least reduced. If the client's complaint cannot be resolved on tour they should notify the Company in writing within 28 days of their return from tour. If the client has a dispute with the Company which we are unable to resolve, the client may call upon the low cost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £2,500 per person or £10,000 per booking or claims which apply principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible for settlement under the service.

15: PASSPORTS / VISAS / VACCINATIONS

Clients are responsible for arranging, and must be in possession of, a valid, acceptable passport and any visas and vaccination certificates required for the whole of their journey and tour. Information about these matters or related items (climate, clothing, baggage, personal gear etc) is given in good faith but without responsibility on the part of the Company. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

16: INSURANCE

Travel Insurance is mandatory for all clients whilst on a tour organised by the Company. Clients are wholly responsible for arranging their own insurance. Premiums for Dive Master can be found at www.regaldive.co.uk If you do not take insurance through the Company you should forward details of your insurance policy with another company for our records. Clients not taking out the Company's specially arranged travel/cancellation insurance are responsible for ensuring that they have alternative personal travel insurance with protection for the full duration of the holiday with adequate and appropriate cover. Clients making their own arrangements should ensure that there are no exclusion clauses limiting or excluding protection for the type of activities included in their holiday. Clients should satisfy themselves that all travel insurance purchased meets their particular requirements and should arrange supplementary insurance if need be. Clients together with their personal property including baggage are at all times solely at their own risk.

17: YOUR DIVE QUALIFICATION, DIVE EXPERIENCE AND YOUR DIVING LOG BOOK

Some destinations or liveaboard itineraries require a minimum level of qualification and / or diving experience. These requirements are indicated on the Regaldive website. It is your responsibility to ensure that your diving experience and / or qualification meets these requirements. If on arrival in resort you are deemed not to have the level of experience and / or qualification required for the trip booked, you will not be able to participate in the diving activities advertised. If this is the case, Regaldive or any of Regaldive's suppliers will not have any liability for any missed diving or costs paid for the holiday. Your logbook is the only true representation of your diving experience (i.e. number of dives completed).

18: CALL RECORDING

Please note that all calls to Regaldive are recorded for training and monitoring purposes.

19: FINANCIAL SECURITY

We hold an Air Travel Organiser’s License issued by the Civil Aviation Authority (ATOL number 2990). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate**. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

* The flights and flight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk.
** ATOL Certificates will be issued for all flight and flight inclusive holiday bookings made on or after 1st October 2012. Although ATOL Certificates will not be issued before 1st October 2012, all flight and flight inclusive holiday bookings made prior to this date will also be protected by the ATOL scheme as set out above.

20: DATA PROTECTION AND PRIVACY STATEMENT

For the purposes of the Data Protection Act 1998, we, Regal Diving and Tours, trading as Regaldive are a data controller. In order to process your booking, and brochure requests, provide your holiday arrangements and to help us provide you with a more personal service, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit/debit card or other payment details and special requirements, such as those relating to any disability or medical condition, which may affect your chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union if your holiday is to take place or involves suppliers outside these countries.

We and other companies in the Cox & Kings group (“Group Companies”) would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion including by email). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept by us but we and our Group Companies will use only names and contact details for marketing purposes (unless you have asked us not to).

We may also send you promotional information about selected third parties’ products and services that may be of interest to you. When this happens, we remain in control of your data and it will not be shared outside the Cox & Kings group.

Occasionally we hire other companies to provide services on our behalf, for example mailing information to our customers.  We only provide those companies with the personal details relating to our clients which they require in order to deliver the service. They are prohibited from using that information for any other purpose. We will ensure that anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are obliged to provide.

If you do not want us to do any or all of these things, please let us know as soon as possible. 

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information. 

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

Click here to view and print a PDF of these booking conditions >

PLEASE READ CAREFULLY:

Regaldive is a trading name of Regal Diving and Tours Limited. Regaldive ('the Company', "we", "us" and "our") accepts bookings subject to the following conditions. Except where expressly stated, these conditions only apply to tour arrangements booked by the client with the Company and which the Company agrees to make, provide or perform (as applicable) as part of their contract with the client. All references in these conditions to "tour", “holiday” "booking", "contract" or "arrangements" mean such tour arrangements unless otherwise stated.

YOUR TOUR CONTRACT

The contract is between the Company and the client ("the client" and "you" in these conditions), being any person travelling or intending to travel on a tour operated by the Company including any person who is added or substituted after booking. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales, Scotland and Northern Ireland only. No employee of the Company other than a director has authority to vary or omit any of these terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.

1: BOOKING & PAYMENT OF DEPOSIT

a) A signed booking form and a deposit of £130 per person for a Red Sea holiday (land based), £175 per person for Red Sea liveaboards and Fastrack courses, £230 per person for a Worldwide holiday (£350 per person when using Singapore Airlines), £300 per person for Worldwide liveaboards (except Aggressor or Dancer Fleet boats), £500 per person for an Aggressor or Dancer Fleet liveaboard is required. At times, a higher deposit maybe required which will be advised at the time of booking. If a booking is made 63 days or less prior to your departure date, the full payment of the cost of the holiday is required with your signed booking form. The booking is binding on the Company only when it has issued confirmation in writing. Any person submitting a booking, or on whose behalf a booking is made, is responsible for ensuring that the payment of any sums due in respect of the booking is duly made to the Company.

b) The Company reserves the right to decline any bookings.

c) The Company is not under any obligation to dispatch any tickets, vouchers or documents until full payment of the booking has been received by the Company or its authorised travel agent.

All monies paid to any authorised travel agent of the Company for your holiday with the Company will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent’s obligation to pay such monies to the Company in accordance with the Company’s trading terms unless the Company fails. In the unlikely event of the Company’s financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to the Company.

Dive centres are not bonded and are not classed as an agent for the Company. The Company cannot be held responsible for any monies made payable to such dive centres. Instead, all cash payments and cheques should be sent directly to the Company.

2: PAYMENT OF FULL BALANCE

The total cost of any booking shall be paid so as to be received by the Company not later than 63 days prior to the scheduled departure date of the holiday. In the event that the payment is not received by the Company by that date, the Company may choose to treat the booking as cancelled by the client in which event the cancellation fees listed in 3 shall apply. In the case of non-payment of the balance by the due date, the Company reserves the right to cancel your booking and cancellation charges will apply. Any monies paid by you to an authorised travel agent for tours operated by the Company are held by the agent on the Company's behalf. You can pay the deposit and full amount by cheque, credit or debit card. We accept Visa, Mastercard, Maestro / Solo. A credit card fee is not payable for the deposit payment and insurance. However, a 1.75% fee is payable (£1.75 per £100) if your final balance (or the full amount) is paid to Regaldive by credit card and 2.25% fee is payable (£2.25 per £100) if your final balance (or the full amount) is paid to Regaldive by Amex card. We reserve the right to increase this charge if the card issuer's charges to us increase. We will advise you if this happens before taking any payment by credit card. This fee does not apply if payment is made by Maestro / Solo debit cards.

3: CANCELLATION BY A CUSTOMER

When a client wishes to cancel a booking, and notification of the cancellation, which must be made in writing to the Company, is received within the period stated below, the following percentages of the entire cost of the holiday will be charged, together with the full insurance premium. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your tour. More than 64 days = loss of deposit, 63 – 30 days = 60%, 29-15 days = 75%, 14-0 days = 100%. Amendment charges and insurance premiums are not refundable in the event of cancellation.

It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of the insurance policy. All claims must be made direct to the insurance company. In the event of the cancellation of a booking where the client is liable to pay to the Company cancellation charges in excess of the amount already paid to the Company at the time of cancellation, the client cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the cancelled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining clients.

4: MODIFICATION BY THE CUSTOMER

Should you wish to make a change to an existing booking we will arrange this, subject to availability, but will impose an administration charge of £60 per person for each item changed. Dates of travel and / or resort cannot be modified. Short notice alterations are not always possible and should you find it necessary to cancel your holiday the cancellation charges listed in 3 above will apply. Any amendment charges imposed by suppliers will be charged to the customer.

5: MODIFICATION BY THE COMPANY

a) While the Company will do its best to operate all tours as advertised, it reserves the right to change and correct errors in any of the facilities, services, prices or itineraries described in this brochure and/or on our the website at any time before or after your booking is confirmed. Most changes are minor. Departure ports for liveaboards may change after confirmation and this may require a longer transfer on arrival / departure. This is classed as a minor change.

Occasionally, we have to make a significant change. If a significant change has to be made, the Company will inform the client as soon as reasonably possible, if there is time before departure. In the case of any material modification or of cancellation, the Company will, if possible, offer alternative arrangements or, if these are not acceptable, a full refund of monies will be paid. When offering alternative arrangements the Company will, if accommodation is affected, endeavour to provide an alternative in the same area. If the Company is only able to offer a lower classification of hotel it will refund the difference in the price.

b) A significant change, as mentioned in 5a above, is one which has a significant effect on the customer’s holiday, such as change of accommodation to a different resort or to any inferior classification in the same resort, a change of departure or return timings of more than 20 hours or a change of departure airport which will cause substantial inconvenience to the customer, e.g. a change between one of the four London airports would not be considered material.

c) Force Majeure: Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss or expense of any nature as a result of "force majeure". In these conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside our control.

d) Should the Company materially modify, you then have the following alternatives: (1) Accept the change, with a credit towards the cost of an existing or future holiday with us – see the scale below (2) Select another holiday with us, with a credit - see the scale below (3) Cancel the holiday, receive the full refund plus a cash compensation - see the scale below. Scale: Notification 64 days and over, (compensation or credit) nil; between 63 to 28 days, £10; between 27 and 14 days, £20; 13 days and 1 day or notice in resort, £30.

6: CANCELLATION BY THE COMPANY

a) The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 28 days before the start of the holiday except for force majeure (see clause 5c), consolidation / cancellation of tours where minimum numbers have not been achieved or the client's failure to make all payments (including the final balance and any surcharge) when due. Please note, some tours require a minimum number of participants to enable us to operate them (liveaboards for example). If any tour does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason not less than 28 days before the start of your tour. If we have to cancel, we will tell you as soon as possible. If there is time to do so before departure and the cancellation does not result from your failure to pay, we will offer you the choice of purchasing an alternative tour offered as a result of consolidation or another available tour from the Company (in either case, paying or receiving a refund in respect of any difference in price) or receiving a full refund of all monies paid to us. We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us.

b) Similarly, you are advised only to book fully flexible transport and other arrangements which can be cancelled or changed without charge, we cannot pay any cancellation, amendment of other charges you may incur in relation to any transport or other arrangements which you have to change or cancel as a result of the cancellation of your tour. In addition, we will as a minimum, where compensation is due, pay you the compensation set out in clause 5d above depending on the circumstances and when the cancellation is notified to you or your travel agent subject to the following exceptions.

c) Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (such circumstances are likely to include those listed in clause 5c "Force Majeure") or (2) we have to cancel because the minimum number of participants necessary for us to operate your holiday has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

7: THE COMPANY’S LIABILITY TO THE CUSTOMER

Bookings are accepted on the understanding that clients appreciate and accept the possible risks inherent in diving and that they undertake the holidays featured in our programme at their own volition. Each person wishing to participate in such activities may be asked by the supplier to sign additional forms and in all cases must adhere to the restrictions imposed by the supplier.

1) We promise to make sure that the tour arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these conditions and the other information which forms part of your contract with us, we will accept responsibility if, for example, you suffer death or personal injury or your contracted tour arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted tour arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the client(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or 'force majeure' as defined in clause 5c above.

3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Any optional excursions or activities booked during your holiday do not form part of our contract as these are all arranged for you directly by the suppliers concerned – please see clause 13 Excursions below.

4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. Please bear in mind that standards of, for example, safety, hygiene, and quality may vary throughout the destinations, services and transport your tour involves and may be lower than or different to those applicable in the UK. This is particularly important where liveaboard dive boats are concerned, when the clear limitations of being on such a small vessel must be accepted. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the tour in question.

5) As set out in these conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. We do not, however, limit or exclude our liability for death or personal injury caused by the negligence of ourselves or our employees (providing they were at the time acting within the course of their employment). Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £500 per person affected unless a different limitation applies to your claim under clause 7(6) below. You must ensure you have appropriate travel insurance to protect your personal belongings. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 7(6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour.

6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question were that claim made against it (for example, the Warsaw Convention 1929 as amended or unamended and the Montreal Convention 1999 for international travel by air and/or for airlines with an operating license granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention 1974 for international travel by sea and COTIF, the Convention on International Travel by Rail). Please note: where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.

7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any expenses or losses incurred by or relating to any business including self employed loss of earnings.

8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 6. If you have a Complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

8: CHARGES

We reserve the right to make changes to and correct errors in advertised prices at any time before your tour is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the price of your chosen tour has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your tour.

No price surcharges will be made within 31 days of departure and no refunds will be made during this period either. If variations occur before that time, we will absorb or retain a total amount up to the equivalent of the first 2% (excluding insurance premiums and any amendment charges) of your invoiced tour cost. For variations greater than 2%, we will still absorb the first 2% in the case of increases, but will not retain it from refunds. If we impose a surcharge which means paying more than 10% of your tour price, you will be entitled to cancel your tour with a full refund of all monies paid to us except for any premium paid for insurance and amendment charges or alternatively to purchase another tour from us as referred to in clause 5 "Modification by the Company".

At the date of publication of this brochure the following currency rate applied: USD 1.6 and Euro 1.14 to 1 GBP. Any variation in cost will be calculated on the divergence from these exchange rates. Variation in taxes or port fees, where they are included in the package price, will be calculated and amended at cost. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase an alternative tour. If you do not do so, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the tour. Please note that tour arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your tour due to contractual and other protection in place.

9: CANCELLATION IN VIEW OF BEHAVIOUR

Clients agree to accept the authority and decisions of the Company's employees, tour leaders, representatives, and agents whilst on tour with the Company. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, an airline pilot, hotel manager, dive guide / dive instructor or dive centre manager), the health, level of fitness or conduct of a client at any time before or during a tour is endangering or appears likely to endanger the health or wellbeing of the client or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without refund or recompense. Where a client is excluded, the Company will have no further responsibility towards them (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion.

In the case of ill health, the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act (including, for example, causing any damage) the client may be excluded from the tour and the Company shall cease to have responsibility to/for them as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party's full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

If you have any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed tour and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person develops after your booking has been confirmed.

10: TRANSFER OF BOOKINGS

If the customer is prevented unavoidably from taking his holiday by circumstances such as those which would entitle him to make a valid claim under a conventional insurance policy, then, on giving the Company notice no less than 30 days before departure, he/she will be entitled to transfer his / her booking to another person deemed acceptable to the Company. In such a case the customer and the transferees shall be jointly and severally liable for all monies due to the Company, including all charges and reasonable fees consequent upon such transfer, such as cancellation costs imposed by suppliers and charges imposed by airlines for name changes.

11: INFORMATION CONTAINED IN BROCHURE & WEBSITE

a) The Company's brochure and website contain statements representing its honest belief that the facts as shown are correct. Every reasonable effort has been made to describe fully, and as honestly as possible, the holidays offered and every reasonable attempt will be made to supply what has been described.

b) The Company reserves the right to make changes to the information, prices and itineraries set out in the brochure and website prior to confirming a customer's booking and, provided such changes have been notified to the customer prior to his submitting a booking form or accepted by the customer after submission of the booking form prior to the Company's confirmation, then such changes shall be binding on the parties.

12: AIRLINES

The airlines and types of aircraft which are likely to be used on holidays booked by the company are Thomson Airways, Monarch Airlines, Thomas Cook Airlines, Emirates, Singapore Airlines as well as others, using Airbus A320, A300, A330, A380 Boeing 737, 757 and 767 aircraft. The arrangements are not always definite at the time of booking and we cannot give you any firm information about the airline or the type of aircraft on which you will travel. Meals are also not always included in the cost of a holiday and the company can not be held responsible if a meal is not provided on any flight.

Flight times quoted are estimates only. Subject to clause 5 "Modification by the Company", we cannot accept any liability for any change, cancellation or delay in your transportation from or to the UK or during your tour whether any change, cancellation or delay is caused by adverse weather conditions, rescheduling by a transport supplier, airline or airport authority, action by air traffic controllers, mechanical breakdown, industrial action or any other event or circumstance outside our control. Where long flight delays result in lost tour time, no refunds are given by hotels or suppliers. Similarly, except where the Denied Boarding Regulations apply, airlines do not offer compensation for flight delays. It is in recognition of the above that the Company's travel insurance policy offers some monetary compensation for flight delays (usually for a delay of over 12 hours) to cover lost tour time or delayed return (not applicable to flights within a tour itinerary). However, at their discretion your carrier will endeavour to reduce the inconvenience of any delay by providing meals and accommodation, as appropriate for the time of day or night (dependent on local availability), if you are delayed for more than 12 hours. If you incur payments for such services in the event of a delay, the Company will not accept responsibility for payment unless we have given our prior consent.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules, you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk

13: EXCURSIONS

We and our representatives may provide you with information (before departure and/or when you are on holiday) about optional activities and excursions which do not form part of your pre-booked holiday arrangements and which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not run, supervised, controlled or endorsed in any way by us. We have no knowledge as to whether such activities or excursions and their operators comply with local legal requirements or have any insurance. Some activities / excursions involve the risk of personal injury. They are provided by local operators or other providers who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators / providers and / or assist you in booking such activities or excursions in any way. Where a tour leader collects payment for or otherwise assists in booking any such activity or excursion for you, we and the tour leader act solely as booking agent for the local operator / provider of the activity or excursion with whom you will have a contract. The local operator / provider’s terms and conditions will apply. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 7(1) of our booking conditions will not apply to them. We do not, however, exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

We do not guarantee that any optional activity or excursion mentioned in our brochure, on our website or elsewhere will be available to book during your holiday and / or will operate as advertised as these services do not form part of our contract and are not under our control. They may not be available for various reasons. Any prices given in advance are indicative only. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.

14: CUSTOMER COMPLAINTS

Should the client have a complaint about any of their tour arrangements, the client must tell both the relevant supplier and the Company's representative at the time. It is only if the Company and the relevant supplier know about problems that there will be the opportunity to put things right. Failure to complain on the spot may result in the client's ability to claim compensation, if applicable, from the Company being extinguished or at least reduced. If the client's complaint cannot be resolved on tour they should notify the Company in writing within 28 days of their return from tour. If the client has a dispute with the Company which we are unable to resolve, the client may call upon the low cost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £2,500 per person or £10,000 per booking or claims which apply principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible for settlement under the service.

15: PASSPORTS / VISAS / VACCINATIONS

Clients are responsible for arranging, and must be in possession of, a valid, acceptable passport and any visas and vaccination certificates required for the whole of their journey and tour. Information about these matters or related items (climate, clothing, baggage, personal gear etc) is given in good faith but without responsibility on the part of the Company. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

16: INSURANCE

Travel Insurance is mandatory for all clients whilst on a tour organised by the Company. Clients are wholly responsible for arranging their own insurance. Premiums for Dive Master are detailed in the current brochure or can be found at www.regaldive.co.uk If you do not take insurance through the Company you should forward details of your insurance policy with another company for our records. Clients not taking out the Company's specially arranged travel/cancellation insurance are responsible for ensuring that they have alternative personal travel insurance with protection for the full duration of the holiday with adequate and appropriate cover. Clients making their own arrangements should ensure that there are no exclusion clauses limiting or excluding protection for the type of activities included in their holiday. Clients should satisfy themselves that all travel insurance purchased meets their particular requirements and should arrange supplementary insurance if need be. Clients together with their personal property including baggage are at all times solely at their own risk.

17: YOUR DIVE QUALIFICATION, DIVE EXPERIENCE AND YOUR DIVING LOG BOOK

Some destinations or liveaboard itineraries require a minimum level of qualification and / or diving experience. These requirements are indicated on the Regaldive website. It is your responsibility to ensure that your diving experience and / or qualification meets these requirements. If on arrival in resort you are deemed not to have the level of experience and / or qualification required for the trip booked, you will not be able to participate in the diving activities advertised. If this is the case, Regaldive or any of Regaldive's suppliers will not have any liability for any missed diving or costs paid for the holiday. Your logbook is the only true representation of your diving experience (i.e. number of dives completed).

18: CALL RECORDING

Please note that as of 11 February 2011, calls to Regaldive will be recorded for training and monitoring purposes.

19: FINANCIAL SECURITY

Regal Diving and Tours Limited holds an Air Travel Organiser’s License issued by the Civil Aviation Authority (CAA) (ATOL number 2990). This means the package holidays inclusive of air travel are ATOL protected. The Company, or the suppliers of the services you have bought, will provide you with the services you have bought (or a suitable alternative). In some cases, where neither the Company nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). For further information, visit the ATOL website at www.atol.org.uk.

20: DATA PROTECTION

For the purposes of the Data Protection Act 1998, we, Regal Diving and Tours, trading as Regaldive are a data controller. In order to process your booking, and brochure requests, provide your holiday arrangements and to help us provide you with a more personal service, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit/debit card or other payment details and special requirements, such as those relating to any disability or medical condition, which may affect your chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union if your holiday is to take place or involves suppliers outside these countries.

We and other companies in the Cox & Kings group (“Group Companies”) would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion including by email). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept by us but we and our Group Companies will use only names and contact details for marketing purposes (unless you have asked us not to).

We may also send you promotional information about selected third parties’ products and services that may be of interest to you. When this happens, we remain in control of your data and it will not be shared outside the Cox & Kings group.

Occasionally we hire other companies to provide services on our behalf, for example mailing information to our customers.  We only provide those companies with the personal details relating to our clients which they require in order to deliver the service. They are prohibited from using that information for any other purpose. We will ensure that anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are obliged to provide.

If you do not want us to do any or all of these things, please let us know as soon as possible. 

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information. 

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

Booking Conditions 

In order to book with us, customers will be required to read and accept our booking conditions. Please read our booking conditions carefully as this is your contract with Regaldive and it clearly sets out what you have agreed with us. Booking conditions can be viewed online from this page, or alternatively please call us and we will send you a copy.

Please view our full booking conditions here.

Medical Forms

Dive centres may require you to complete a medical self assessment on arrival. Please download the PADI Medical form. If you answer 'Yes' to any of the questions, you will require medical clearance to dive from a suitably qualified dive physician. Please do notsend this form back to Regaldive.

Download the PADI Medical Form

If you are a BSAC, SAA or SCOTSAC diver, you may download the BSAC Self Declaration form.  Please do not send this form back to Regaldive.

Download the BSAC Self Declaration Form

Please note that if you answer 'Yes' to any of the questions on the form, you will require medical clearance to dive from a medical referee. 

Medical Examiners for Divers
If you have a pre-existing medical condition, you may be required to see a specialist Diving Doctor to obtain medical clearance to dive. Your GP may not be suitably qualified to provide this clearance for diving purposes. Please contact us for further information.

You may also find the Midlands Diving Chamber useful to answer frequently asked medical questions.

Health & Visa Advice

Please refer to the following websites for advice on health and vaccination requirements for travel:
www.fitfortravel.nhs.uk 
www.nathnac.org

Please ensure that you have AT LEAST 6 months validity on your passport from your date of RETURN into the UK. For guests travelling from other countries, please check current guidelines with the Embassy.

FOREIGN TRAVEL ADVICE

For the latest travel advice by country, including safety and security, entry requirements & travel warnings, please visit:-

www.gov.uk/foreign-travel-advice

Regaldive are able to answer any questions that you may have.  If you still need assistance then please do not hesitate to call our friendly team on 01353 659999.

1. How do I book with Regaldive?
2. Is my money safe if I book with you?
3. Where can I get the full Regaldive booking terms & conditions?
4. I haven't been diving very long and am not sure how to go about taking the next steps
5. Why should I book my dive pack in advance - is it really cheaper?
6. What is my baggage allowance?
7. Is there pure Oxygen in a scuba tank?
8. What should I do if need emergency funds whilst on holiday?
9. Am I medically fit to dive?
10. What vaccinations and health requirements should I take into consideration?
11. Insurance - Travel & Diving
12. What are the Bends?
13. Should I take my own Surface Marker Buoy (SMB)?
14. Air and water temperature chart for Regaldive's destinations
15. What do Regaldive do to minimise their impact on the environment?
16. What do you do with my personal information? Data Protection
17. Cookie Policy
18. Foreign Travel Advice

1. HOW DO I BOOK WITH REGALDIVE?

Call Regaldive on 01353 659999.

In order to confirm your booking we will need the following:

1. All passengers’ titles, first and surnames AS ON THEIR PASSPORT (we recommend you provide the names by email to avoid mistakes). Please advise us of any meal requirements or special requests.
2. We require details of a form of payment to go ahead and hold your flight and confirm all services. No payment is taken until all services are confirmed.
3. The majority of Regaldive’s programme outside of the Egyptian Red Sea is tailormade. This means we book the services according to each individual’s personal travel itinerary. We can therefore only request and confirm availability once we receive your payment details; the volume of enquiries we receive and the fact that suppliers will not hold provisional bookings means bookings needs to be definite to be guaranteed.
4. Due to the nature of the suppliers, countries and time zones that we work with, replies can sometimes take up to 2 working days; invariably it is less and some suppliers do have online trade booking services that Regaldive can access.
5. If possible, please also provide your dive qualification level, number of logged dives and passport numbers at time of booking.

Deposits and Payment
Full balance is due 70 days prior to departure.  For bookings made within 70 days of departure, full balance is payable at time of confirmation. Deposit levels will be advised at the time of booking as these vary depending on the product you are booking.

You can pay this by debit card, cheque (payable to The Natural Travel Collection Ltd) or BACS payment.

Please find below our account details for BACS payments:
Bank: Barclays Bank
Sort code:  20-97-19
Account no:  13777049
Account Name:  The Natural Travel Collection Ltd (we recommend abbreviating to 'TNTC Ltd')

Please use your Regaldive reference number as your payment reference so we can allocate your payment to your booking.

Once we have received your deposit payment and after all elements of your trip are confirmed, we will despatch a confirmation invoice.  Please check the invoice thoroughly, informing Regaldive of any discrepancies within 24 hours of receipt.

About two weeks before departure, we will despatch your tickets and travel documents. Please check all items carefully.

Late Bookings
We are happy to handle late bookings at no extra charge, unless ‘ticket on departure’ charges are levied. These are usually £15 per person. If you book within 14 days of departure, we will require debit card details. Late bookings are on a request basis and your debit card will be automatically debited for full payment when availability is confirmed.

Please ensure you read the Medical and Insurance information

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2. Is my money safe if I book with you?

Yes!  The air holiday packages offered by Regaldive are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 10544. This means that your money is completely safe.  What's more, we've been around for over 25 years.

Many people do not realise that when you book elements of your holiday separately (such as flights, accommodation or overseas dive packages) you may not have adequate financial protection - meaning that if the operation goes bust, you could lose your money.

Booking with a tour operator such as Regaldive, who are ATOL protected, means that your money is secure. This allows you to book with confidence, leave the organising to us and get on with enjoying your diving holiday.

3. WHERE CAN I GET THE FULL REGALDIVE BOOKING TERMS & CONDITIONS?

To view Regaldive's booking conditions go to www.regaldive.co.uk/booking-conditions. 

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4. I HAVEN'T BEEN DIVING VERY LONG AND AM NOT SURE HOW TO GO ABOUT TAKING THE NEXT STEPS

We have a dedicated area on our website for newly qualified divers which should answer all of your questions and alleviate any worries.  Please click here.

5. Why should I book my dive pack in advance - is it really cheaper?

There are three distinct advantages in reserving your diving in advance.

Firstly, you can be confident that the dive centre you will be booked with is a safe and reputable dive centre in that destination.

Secondly, if you are travelling during a busy time (and remember that just because it is not a busy time in the UK to travel, does not apply to other nationalities from other countries), there is no guarantee that the dive centre will be able to offer you what you would like in the timescale you have in mind.  This particularly applies to courses, where divers to instructor ratios change according to the type of course, the age of people participating, prevailing local conditions etc.

Thirdly, in the majority of cases, you will pay less for your dive package when reserving in advance, due to the agreements we have in place with our longstanding suppliers.  Sometimes, one forgets to take into account local taxes, bank charges, fixed local exchange rates and local credit card charges before calculating the true cost of what you are booking direct.

In short, it should give you more peace of mind.

6. What is my baggage allowance?

Baggage allowance can vary for each airline. As a general rule you are usually allowed 20kg for the hold and 5kg hand luggage (on a chartered flight), and 7kg hand luggage (on a scheduled flight).  Some airlines offer an additional allowance for divers on production of a valid PADI or BSAC card, but if this is not the case then you will be expected to pay a charge for any extra weight.  Regaldive will not cover any excess baggage charges incurred.  If you have a booking with us, your flight will be confirmed 8 weeks prior to departure and you will be able to check your baggage allowance.

7. Is there pure Oxygen in a scuba tank?

Recreational divers breathe air, not oxygen. It's filtered to remove impurities, but otherwise, its air like you're breathing now.

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8. What should I do if need emergency funds whilst on holiday?

We are aware that sometimes, in unusual situations, our customers may require access to emergency funds while still abroad.  If so, we hope you will find the following information useful.

MoneyGram offer a speedy, secure and convenient service where cash can be picked up at a MoneyGram agent worldwide within 10 minutes. 

Cash Passport - If you have a Cash Passport additional funds can be loaded onto your card by calling +44 1733 457 630.

9. Am I medically fit to dive?

Please refer to BSAC and PADI's medical forms, and the information available from the London Diving Chamber - click here

You maybe required to visit a diving doctor, if you have a pre-existing condition. A letter from your GP is not usually sufficient. For a list of diving doctors, please click here

10. What vaccinations and health requirements should I take into consideration?

Please check the National Travel Health Network and Centre (NaTHNaC) website, click here

11. Insurance -travel & diving

It is a condition of booking that all Regaldive guests have Travel and Diving Insurance. Having good insurance cover is essential in the event of an incident whilst you are on holiday and/or diving. Regaldive acts as an Introducer for Dive Master Insurance products. Please click here for more information

12. What are the Bends?

Air is made up of approximately 79% nitrogen, which on the surface, is easily cleared from the body.  The deeper you are the more pressure your body is under.  When gases are under more pressure they are more soluble in liquids, and as a result nitrogen is absorbed into bodily tissues at greater depths. During ascent, pressure is reduced which allows the nitrogen to be dissolved in the tissue. The nitrogen will try and make its way back out with less pressure, but it may exceed the body's ability to clear the gas.

If a diver has been deep for too long, or has ascended too quickly, there may be a build up of nitrogen upon surfacing, which could allow nitrogen inside the body to come out of saturation (similar to removing the lid from a shaken/pressurized fizzy drink can) causing bubble formation.

These bubbles may cause joint pain, sensory changes, limb weakness, and in severe cases paralysis and death, the symptoms being dependent upon location of bubble formation (joints, spinal nerves, spinal cord, etc.). This process is known as decompression sickness, or the bends. The onset of these symptoms generally occurs within 12 hours of surfacing from a dive (90% within 6 hours), however, a physician familiar with diving should be consulted anytime decompression sickness is a potential diagnosis.

13. Should I take my own Surface Marker Buoy (SMB)?

In the Red Sea, all divers need to dive with a Surface marker buoy as per CDWS guidelines. Most of our suppliers have extensive equipment rental services.

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14. Air and water temperature chart for Regaldive's destinations

Click here to view a larger PDF

15. WHAT DO REGALDIVE DO TO MINIMISE THEIR IMPACT ON THE ENVIRONMENT?

Regaldive have been working with responsible local suppliers for many years. We feel strongly that we have a duty to help minimise, wherever possible, any negative impacts of tourism on local communities and the environment.  Regaldive are proud to support the Marine Conservation Society (MCS) and also work alongside Climate Care to offset carbon emissions.  View our Responsible Tourism page for full details

16. What do you do with my personal information?

For full details of Regaldive's Privacy Policy, please click here. 

17. Cookie Policy

What are cookies?

Cookies are small text files stored on a user's computer by their web browser, designed to store basic information (such as visitor preferences).  When you visit a site that uses cookies for the first time, a cookie is downloaded onto your PC. The next time you visit the site, your PC checks to see if it has a cookie that is relevant (one containing the site name) and sends the information contained in that cookie back to the site.

For more information regarding deleting and controlling cookies, please visit http://www.aboutcookies.org

Our cookies policy

The Regaldive website uses cookies to identify how users interact with our site, so that we can see things like the most popular pages and the journey that users take though the site. 

We can measure the number of users utilising specific services, so they can be made easier to use and we can ensure there is enough capacity to keep them fast.

Cookies used on our site are anonymous and contain no personal information or credit card details.

If you choose not to accept cookies, you can continue to use the site with no problem. You can turn off cookie settings, please refer to our managing cookies section for instructions.

First party cookies

These cookies are set by the domain of the website that you are visiting.  The Regaldive website does not use any first party cookies.

Third Party Cookies

These cookies are set by a domain different to the one of the website that you are visiting.  Regaldive uses a number of third party applications which set cookies to deliver the services that they are providing. Below is a list of third party suppliers, and the purpose of their cookies.

AddThis:  Features for sharing via social media (Facebook, Twitter etc). AddThis track visitors who use any of their features.

Google Analytics:  Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Facebook:  Features for sharing via Facebook. Does not set a cookie by itself, but if one is present it will read it.

DC Storm Cookies:  Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site.

Managing Cookies

Regaldive will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by the Regaldive website, or likewise any other website, you can do this through your browser settings.

Please click here for instructions on how to manage your cookies

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18. FOREIGN TRAVEL ADVICE

Customer safety is the single most important factor in everything that Regaldive does. We always consider the safety of our tours and we monitor and assess the threats operating in every country as an integral part of our work.

UK Foreign Office advice
For up-to-the-minute travel updates, we liaise closely with the Foreign & Commonwealth Office (FCO) Travel Advice Unit, whose travel advice we follow to the letter. The FCO issue different types of travel warnings, which can at times include advising against travel to particular areas or countries.

Regaldive rigidly monitor FCO travel warnings and advice, and where it considers it appropriate to do so, may cancel tours prior to departure, or terminate, re-route or otherwise make changes to tours operating in or through the country or part of the country concerned. Any such decision made by Regaldive will always be made in the interests of safety and security, taking into account our 30+ years of experience. Occasionally we will pre-empt the FCO and decide to leave a region based on our own feedback from our local agents on the ground. We make no apologies for this - safety always has and always will come first.

We strongly recommend that customers visit the FCO website to read the comments on the country they are planning to visit, at the time of booking and also prior to departure. The FCO website provides a travel summary for every country, together with advice on safety and security including crime and terrorism, local laws & customs, entry requirements and health, as well as general information. It also has contact details for embassies and consulates of those countries where lone parents may require extra documentation.