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30 Mar 2020, Teresa Bennett

Here at Regaldive the wellbeing of our clients and staff is always our priority and we continue to monitor the Covid-19 outbreak very closely. Below you will find details on our approach to the situation.

a message for our clients

We understand the concern that the Covid-19 outbreak has generated and we would like to assure you that our expert team is working hard to minimise the impact on the travel plans of all our clients. 

We continue to assess each of our bookings – prioritised by date of departure – to ensure that we are using the most up-to-date and relevant Foreign & Commonwealth Office (FCO) advice, airline rulings and industry guidance. Our priority is to those booked to travel within the next month. Our expert team will be in contact to discuss the contingencies and alternative options available to you.

Our commitment is to you and the holiday you have booked with us. If any travel restrictions that are currently preventing your holiday taking place are lifted (such as the FCO advice and a change of airline schedules) we will of course, endeavour to operate your holiday as booked.

We have detailed below the answers to some of the questions that our clients are asking, and hope this is useful however if you have any concerns please do contact us

Thank you for your continued support.  

The Team at Regaldive

Frequently asked questions

Can I still book a holiday with you?

Yes. Absolutely! Despite the uncertainty surrounding travel in the immediate future, there are no restrictions for travelling beyond the next few months. So, whether you wish to travel later this autumn or in 2021, or 2022 we can organise your next dive adventure. We have a range of amazing deals on liveaboards and resorts around the world and have introduced a flexi booking promise offering refundable deposits in the event of a Covid-19 issue on a selected range of holidays. Find out more about our Flexi Booking Promise or contact our team to discuss your future holiday plans. 

Be assured that you can book your holiday with us in complete confidence, and safe in the knowledge that we are a fully bonded tour operator, meaning that we follow a strict code of conduct, ensuring that your money is fully protected.

Contact our expert team today to start planning your next dive holiday.

What is your approach to the Coronavirus outbreak?

The situation regarding overseas travel continues to be changeable and the safety and wellbeing of our clients remains our priority. Some of our featured destinations are opening up for tourism and we are closely monitoring the travel advice provided by the Foreign & Commonwealth Office (FCO), the Department for Transport and are maintaining regular contact with our airline partners and local suppliers, to ensure we have the latest information.

We are assessing all bookings due to depart within the next month, prioritised by date of departure. If we are confident that we will be able to operate trips to a specific destination, we will not cancel those bookings and clients should expect to receive final documentation for their holiday. Where destinations are likely to remain subject to official travel restrictions, we are working proactively with clients to provide a choice of alternative options.

How will I know if my holiday is affected?

When any holiday is affected by FCO travel advice we will make contact with clients who are booked to travel to the area within a two week period prior to departure date.

Do I still need to pay my final balance on my booking?

We are continuing to assess each of our bookings – prioritised by date of departure – to ensure that we are using the most up-to-date and relevant Foreign & Commonwealth Office (FCO) advice, airline rulings and industry guidance. If your holiday is not currently disrupted, you will still receive a request from us to pay your final balance. If your holiday becomes disrupted, subsequent to paying your final balance, we will contact you and discuss the contingencies and alternative options available to you.

Can I cancel my holiday even though you are still planning for it to go ahead?

As the FCO is relaxing travel advice for destinations with travel corridors in place between the UK and various countries, and the impending increase to airline schedules, the chances of travelling to certain destinations without restriction is increasingly more likely and we remain committed to operating the holiday you have booked with us.

If we are confident that we can operate the trip you are booked on, then we will not cancel it. Naturally, you reserve the right to cancel your booking at any point, as per our booking conditions.

Will I be covered by my travel insurance if I decide to cancel?

It is essential that travellers take out comprehensive travel insurance at the time of booking a holiday. If you wish to cancel your holiday please check with your insurance provider if you wish to make a claim, as your cover will depend on the terms of your policy.

Where can I check for up-to-date travel & health information for my destination?

To find out further information here are some useful links:

FCO travel advice – www.gov.uk/foreign-travel-advice

Guidance from Public Health England – www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

If you require any further information please contact us and we would be happy to assist.

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