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26 Nov 2021, Teresa Bennett

Here at Regaldive the wellbeing of our clients and staff is always our priority and we continue to monitor the Covid-19 pandemic very closely. Below you will find details on the latest government regulations following the announcement of international travel resuming.

a message for our clients

We welcome the news that international travel from the UK has opened up significantly with most restrictions lifted. Fully vaccinated travellers no longer require a pre-departure test before returning to England and the ‘day two PCR test’ has now been replaced with a less expensive lateral flow test.

We will continue to assess each of our bookings – prioritised by date of departure – to ensure that we are using the most up-to-date and relevant Foreign, Commonwealth & Development Office (FCDO) advice and local restrictions. Our current priority is to those booked to travel within the next month. Our team will be in contact to discuss the options available depending on the country you are visiting.

Our commitment is to you and the holiday you have booked with us. If any travel restrictions that are currently preventing your holiday taking place are lifted, we will of course, endeavour to operate your holiday as booked.

Throughout the pandemic we have adopted a flexible approach and continue to offer our Covid Booking Promise which provides reassurance in these uncertain times for travel.

We have detailed below the answers to some of the questions that our clients are asking, and hope this is useful however if you have any concerns, please do contact us

The Team at Regaldive

Frequently asked questions

What protection do you offer when I book a holiday with you?

Our Covid Booking Promise offers flexible terms on a selection of our diving holidays. Whether you wish to travel in 2021, 2022 or beyond we can organise your next dive adventure. We offer an extensive range of amazing deals on liveaboards and resorts around the world including amazing deals, early bird discounts and low deposits.

Be assured that you can book your holiday with us in complete confidence, and safe in the knowledge that we are a fully bonded tour operator, meaning that we follow a strict code of conduct, ensuring that your money is fully protected.

Contact our expert team today to start planning your next dive holiday.

Is my holiday going to take place as planned?

Our commitment is to you and the holiday you have booked with us. We will work closely with all our clients due to depart over the coming months. We will provide options based on the most up-to-date information to enable clients to travel as soon as possible and in-line with the guidance for international travel.

We plan to operate our holidays as scheduled to countries which are not on the red list, subject to Foreign, Commonwealth & Development Office (FCDO) advice and local restrictions. Clients should expect to receive final documentation between now and departure which will include full details on how to prepare for the holiday.

If FCDO advice and local restrictions affect the holiday you have booked we will contact you approximately one month prior to departure to explain the options available which will be dependent upon the country, departure date and travel advice at the time. We will discuss a variety of choices including assisting those who wish to travel, postponement or transferring to an alternative trip, as well as fulfilling our Covid Booking Promise if applicable.

Red list destinations: We do not anticipate operating holidays to destinations on the red list, and we are contacting clients travelling to any red list country to discuss a variety of choices available including to postpone, transfer or receive a refund.

Please note the international travel guidance detailed above is based on travelling from/to England - if you are travelling from/to Scotland, Wales and Northern Ireland please see the relevant Government websites. 

Do I still need to pay my final balance on my booking?

We are continuing to assess each of our bookings – prioritised by date of departure – to ensure that we are using the most up-to-date and relevant FCDO advice and industry rulings. If your holiday is not currently disrupted you will receive a request from us to pay your final balance.

Will I be covered by my travel insurance if I decide to cancel?

It is essential that travellers take out comprehensive travel insurance at the time of booking a holiday. If you wish to cancel your holiday, please check with your insurance provider if you wish to make a claim, as your cover will depend on the terms of your policy.

Where can I check for up-to-date travel & health information for my destination?

To find out further information here are some useful links:

FCDO Travel Advice

Government Red List

Government Destination Entry Requirements

Government Passenger Locator Form

Government List of Suppliers for Testing

If you require any further information please contact us and we would be happy to assist.

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